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Since day one, we will be closed on Saturday and Sunday. My wife and I started this company for two reasons.įirst is so that we can have more time to spend with our family. I have multiple certifications from multiple automotive manufacturers. I hope that I have not dissuaded you because I will continue to use Dewey's as my transmission specialist.My name is Kamron Helsel am a certified master technician. The trick is getting your car into Dewey's the first part of the week and follow up on the status of your car periodically. I do think that Miles will treat you honestly and fairly. Since Dewey's is not open on Saturdays, I think that transmission overhauls and repairs can take longer than at a competitor that is open on Saturdays and foreign transmissions can be more tricky to work on than domestics. Miles did go out of his way to keep my friend happy though on one of the return trips to Dewey's, Miles offered to pay $100 toward my friends rental car bill. After taking the car back to Dewey's several times, there was still a considerable intermittent jerk and clunk when the automatic transmission changed gears. Dewey's was never able to get the transmission right, but they did try hard. I recommended that he take his car to Dewey's because of the good experience that I had. To be fair to all the readers, I know of one situation where a friend brought his 1991 Mazda 626 in for transmission repair.
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So far, so good! Miles has always treated me fairly and with respect. The next time I visited Miles was in April 2000 and had to have the forward clutches replaced and some additional repairs. The only thing I was out, was a car for about a week. Miles charged me nothing for the warranty service since the repair work was brought to him before the expiration of the one-year warranty. Less than a year later I visited Miles again under warranty for a transaxle problem when moving in reverse. The first time was to have a complete transaxle rebuild in November 1996.
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Three cheers for DEWEY'S Transmissionrepair in Melbourne, Florida.īecause I put a ton of miles on my 1990 Dodge Spirit, I have had the opportunity of visiting Miles a few times in the last five years. So many businesses today feel obliged to get as much as they can from each customer and not care about referrals and repeat business, ESPECIALLY in the automotive repair field. (they don't even open on Saturday) It just goes to show you can treat people fairly and honestly, do a job well and on time and for a fair price and suceed. The enterprise appears successful and profitable. These people have my vote for the truly honest business. But lo! No catch! The new widget worked and the transmission is working well, three months later. If it didn't solve the problem, he would remove his new widget, re-install my old widget and discuss the alternatives AT NO COST TO ME! There must be a catch, thought I. He volunteered to replace my widget with a new one and have me drive the car for "a week or so" If at the end of that time the problem was fixed, he would render me a bill for the work. The man told me that in past exprience with similar problems, (a situation called "neutraling out"), the problem could be solved with ythe replacement of a widget outside the transmission housing. "Why then doesn'ty it work properly", I asked. Next day the guy called me and told me the diagnostics revealed no problem with the transmission. I watched wistfully as my T'Bird was driven to the bowels of shop. The guy said they would check it out, perform diagnostics and let me know. Anyway, I went, fully expecting the worst. As Tom and Ray once said on a show, "most of the cars who go to AAMCO don't need a new transmission, but they pay for one anyway". I was referred by my neighborhood mechanic to a transmission specialty shop. I recently had a trnsmission problem, which is scary enough in it's potential. When you go to a surgeon, you expect to be cut.